Refund policy

All orders have 5% Cancellation fee

No Returns Policy (Hygiene & Tampering)

Because our products are fragrances and decants (including travel sprays and sample sizes), all sales are final.

Why we don’t accept returns

For hygiene and safety reasons, and because fragrances can be tampered with after leaving our facility, we cannot accept returns, exchanges, or cancellations once an order is placed. This policy protects all customers and ensures every order is handled and shipped in clean, controlled conditions.

What this applies to

This policy applies to, but is not limited to:

  • Decants / travel sprays / sample sprays

  • Any opened or unsealed item

  • Items marked final sale, clearance, or promotional

  • Orders where delivery was attempted or completed

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or missing items, we’ll make it right.

Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the shipping box, shipping label, packing materials, and the items received

  • A brief description of the issue

Once reviewed, we may offer a replacement or store credit (depending on inventory and the situation).

Shipping issues (lost, stolen, or delayed)

If your package shows delivered but you can’t locate it:

  • Check around your address, mailbox, leasing office, or neighbors

  • Contact the carrier with your tracking number

If your package is confirmed lost in transit, we’ll help you through the next steps based on the carrier investigation and any shipping protection selected at checkout (if applicable).

Contact

For support, reach out to us at: Chrisavant04@gmail.com
Include your order number for the fastest help.